Terms of service

Terms of Service

Effective Date: 01-07-2026

Welcome to WelkinStar Retail. By accessing or using this website, placing an order, or purchasing any product through our store, you agree to these Terms of Service. Please read them carefully before using our services.

1. About Our Store

WelkinStar Retail provides an online platform through which customers can browse and purchase products offered through the store. Product availability, pricing, descriptions, and other information may change from time to time without prior notice.

2. Eligibility

By using this website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase agreement under applicable law.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, and availability are accurate.

However, minor differences may occur between product images and the actual product, including differences in color, appearance, packaging, or presentation.

We reserve the right to correct errors, update information, or modify product availability at any time.

4. Pricing

All product prices displayed on the website are subject to change without prior notice.

Applicable taxes, delivery charges, or other charges may be added where applicable and will be displayed during checkout.

If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and provide an appropriate refund where payment has already been made.

5. Orders

Placing an order constitutes a request to purchase the selected products.

An order will be considered confirmed only after successful payment and completion of the applicable order-processing requirements.

We reserve the right to cancel or reject an order in situations including, but not limited to:

  • Product unavailability

  • Incorrect or incomplete customer information

  • Suspected fraudulent activity

  • Payment failure or payment-related issues

  • Pricing or listing errors

  • Suspicious or abusive ordering behavior

  • Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been successfully received, the applicable amount will be refunded through the appropriate payment channel.

6. Customer Information

Customers are responsible for providing accurate and complete information, including:

  • Full name

  • Mobile number

  • Email address, where required

  • Shipping address

  • Other information necessary to process the order

Providing incorrect, incomplete, false, or misleading information may result in order cancellation or delivery failure.

Customers should ensure that the provided mobile number is active and reachable when necessary for order verification or delivery communication.

7. Payment

We currently accept prepaid online payments through the payment methods made available at checkout.

An order is processed only after successful payment confirmation.

Payment processing may be handled by an authorized third-party payment service provider. We do not store sensitive payment credentials such as card numbers, PINs, or banking passwords on our own systems unless specifically stated otherwise.

If a payment is deducted but the order is not successfully created or confirmed, the transaction will be investigated and the applicable amount will be refunded or reconciled according to the payment provider's processing procedures.

8. Delivery

Products will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the shipping address and contact information are correct.

Delivery times may vary depending on product availability, destination, logistics service, weather, operational conditions, and other circumstances outside our direct control.

We are not responsible for delays caused by incorrect addresses, unavailable recipients, incorrect contact information, or circumstances beyond our reasonable control.

9. Returns and Refunds

Our return and refund process is governed by our Return & Refund Policy.

Unless otherwise stated for a particular product, eligible return requests must generally be submitted within 7 days of delivery.

Returned products must be unused, undamaged, and in their original condition, with original packaging, tags, accessories, or other included items where applicable.

A valid reason for the return may be required, and additional information, photographs, or other evidence may be requested for verification.

A return request does not automatically guarantee approval. Returned products may be inspected before a refund is issued.

Please review our Return & Refund Policy for complete conditions and exclusions.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, or other evidence to verify the issue.

Depending on the circumstances and verification, we may provide a replacement, return, refund, or another appropriate resolution.

11. Prohibited Use

You agree not to use our website or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You must not:

  • Submit false or misleading information

  • Place fraudulent or unauthorized orders

  • Attempt to interfere with the website or its systems

  • Attempt to gain unauthorized access to accounts or systems

  • Abuse return, refund, payment, or promotional processes

  • Use automated methods to interfere with normal website operation

  • Engage in activity that may harm the store, customers, sellers, service providers, or other users

We reserve the right to restrict or terminate access where misuse or abuse is identified.

12. Intellectual Property

Unless otherwise stated, the content available on this website, including logos, trademarks, text, graphics, product presentation, website design, and other materials, may belong to WelkinStar Retail or the respective content owner.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit such material without appropriate authorization.

Product names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

13. Third-Party Services

Our store may use third-party services for purposes such as payment processing, shipping, analytics, communication, authentication, or other operational functions.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

We are not responsible for the independent operation, availability, or policies of third-party services.

14. Website Availability

We attempt to keep our website available and functioning properly. However, uninterrupted availability cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security measures, network failures, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, WelkinStar Retail will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, services, or third-party services.

Nothing in these Terms is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time.

The updated version will be published on this website with a revised effective date. Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with these Terms or the use of our services shall be subject to the jurisdiction of the appropriate courts, subject to applicable consumer protection laws and regulations.

18. Contact Us

If you have questions regarding these Terms of Service, orders, returns, refunds, or other matters relating to our store, please contact us through the contact information provided on our website.

WelkinStar Retail
Website: welkinstar.com
Email: support@welkinstar.com
Phone: 
Business Address: 0, Dashadrone, Near Pump House, PO Gopalpur, PS Baguihati, Kolkata, N24 Parganas, West Bengal, 700136

By using this website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.