WeSt Retail — Return & Refund Policy

At WeSt Retail, we want our customers to have a satisfactory shopping experience. If you are not satisfied with your purchase, you may request a return and refund within 7 days of receiving the order, subject to the conditions described in this policy.

A return request must be submitted within 7 days from the date the product is delivered. Requests submitted after this period may not be accepted.

To be eligible for a return, the product must be unused, undamaged, and in its original condition. The product should be returned with its original packaging, tags, labels, accessories, manuals, and other items supplied with the order, wherever applicable. Products that have been used, washed, altered, damaged, intentionally modified, or returned without the required original components may be rejected.

Customers must provide a valid and proper reason for the return when submitting a return request. The reason should accurately describe the issue with the product. Depending on the reason provided, WeSt Retail may request additional information, photographs, videos, or other evidence to evaluate the return request.

A return request does not automatically guarantee approval. WeSt Retail may review the request and determine whether the product satisfies the return conditions before approving the return.

If the return is approved, the customer will receive instructions regarding the return process and shipping method. The product should be securely packaged to prevent damage during transportation. WeSt Retail may refuse a return if the product is received in a used, damaged, incomplete, or materially different condition from the condition in which it was originally delivered.

Once the returned product is received and inspected, WeSt Retail will process the refund if the return is approved. The refund will generally be issued to the original payment method used for the order. The time required for the refund to appear in the customer's account may depend on the payment provider, bank, or financial institution.

If a product is received damaged, defective, incorrect, or materially different from the product ordered, the customer should report the issue as soon as possible and provide appropriate evidence when requested. Such cases may be reviewed separately from ordinary change-of-mind returns.

Shipping and return-shipping charges may be treated differently depending on the reason for the return. Where the return is due to customer preference or another reason not caused by an error or defect on the part of WeSt Retail, the applicable return shipping cost may be deducted from the refund or may be the responsibility of the customer. Where the return is approved because the product was damaged, defective, incorrect, or incorrectly supplied by WeSt Retail, WeSt Retail may arrange or bear the applicable return shipping cost, subject to verification.

Products that are specifically marked as non-returnable, or products for which return restrictions are stated on the product page, may not be eligible for return unless required by applicable law.

WeSt Retail reserves the right to reject fraudulent, abusive, repeated, or otherwise invalid return requests. Providing false information, returning a different product, returning a used product while claiming it is unused, or intentionally damaging a product may result in rejection of the return request.

This policy applies to orders placed through the WeSt Retail store and is subject to applicable consumer protection and other laws and regulations. Where applicable law provides a customer with rights that cannot legally be excluded or restricted by this policy, those rights will continue to apply.