Shipping Policy

Effective Date: 01-07-2026

WelkinStar Retail aims to provide a reliable and convenient delivery experience for every customer. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

We generally begin processing an order after payment has been successfully received and the order has passed any required verification.

Processing time may vary depending on product availability, order volume, and other operational circumstances.

If there is a significant delay in processing your order, we may contact you using the information provided during checkout.

2. Shipping Address

Customers must provide a complete and accurate shipping address during checkout.

This may include:

• Full name

• House/flat/building information

• Street/locality

• City

• State

• PIN code

• Valid mobile number

Customers are responsible for checking the accuracy of their shipping information before completing an order.

WelkinStar Retail is not responsible for delivery failure or delay caused by an incorrect, incomplete, or invalid address or contact information provided by the customer.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on factors such as:

• Delivery location

• Order value

• Product weight or dimensions

• Shipping service

• Promotional offers

• Other applicable delivery conditions

Free shipping may be offered on selected products or orders that meet specified conditions.

4. Delivery Time

Estimated delivery times may vary depending on the destination, product availability, logistics provider, weather, holidays, and other operational conditions.

Any delivery date or time shown during checkout or after ordering is an estimate and is not necessarily a guaranteed delivery date.

Customers should allow additional time during holidays, high-demand periods, or circumstances affecting transportation and logistics operations.

5. Shipment Tracking

Where tracking information is available, customers may receive a tracking number or tracking link after the order has been shipped.

Tracking information is provided by the applicable logistics or delivery service and may take some time to become active after shipment.

6. Delivery Attempts

The delivery partner may make one or more attempts to deliver the order.

Customers should ensure that someone is available to receive the package when required.

If delivery fails because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses the shipment, additional delivery attempts or other arrangements may be subject to the logistics provider's procedures.

7. Delayed or Lost Shipments

Although we work with delivery partners to provide reliable shipping, delays may occur because of circumstances outside our reasonable control.

These may include:

• Severe weather

• Natural disasters

• Transportation disruptions

• Public holidays

• Operational issues

• Address-related problems

• Incorrect customer information

• Logistics provider delays

• Other unforeseen circumstances

If a shipment appears to be significantly delayed or lost, we may coordinate with the applicable delivery partner to investigate the shipment.

8. Damaged Packages

Customers should inspect the package when possible.

If the package appears seriously damaged or tampered with, customers should document the condition of the package and contact us as soon as possible.

We may request photographs, videos, delivery information, packaging details, or other evidence to investigate the issue.

9. Incorrect or Missing Items

If you receive an incorrect product, missing item, or incomplete order, please contact us as soon as possible after delivery.

We may request order details, photographs, videos, packaging information, or other evidence to verify the issue.

After verification, we may provide an appropriate resolution, which may include replacement, return, refund, or another suitable solution.

10. Undeliverable Orders

An order may become undeliverable because of circumstances such as:

• Incorrect or incomplete address

• Invalid PIN code

• Unreachable phone number

• Recipient unavailable

• Customer refusing delivery

• Multiple failed delivery attempts

• Delivery restrictions

• Other circumstances determined by the delivery provider

If an order is returned to us because it could not be delivered, we may contact the customer regarding the next steps.

Additional shipping charges may apply if the customer requests the order to be shipped again, depending on the circumstances.

11. International Shipping

Unless specifically stated otherwise, our current store may be limited to domestic shipping within India.

International shipping, where offered in the future, may be subject to additional shipping charges, customs duties, taxes, import requirements, and other applicable regulations.

12. Shipping and Returns

Shipping and return processes are separate.

For information regarding eligible product returns and refunds, please refer to our Return & Refund Policy.

Where a return is approved because of a defective, damaged, incorrect, or otherwise eligible product issue, the applicable return shipping arrangements will be determined based on the circumstances and our return policy.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping services, logistics arrangements, business operations, or applicable requirements.

Any updated policy will be published on this website with a revised effective date.

14. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us using the contact information provided on our website.

WelkinStar Retail
Website: welkinstar.com
Email: support@welkinstar.com
Phone: 
Business Address: 0, Dashadrone, Near Pump House, PO Gopalpur, PS Baguihati, Kolkata, N24 Parganas, West Bengal, 700136